Privacy policy
The Velvet Rose Bookshop
This Privacy Policy describes how The Velvet Rose Bookshop ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or interact with our website.
Collecting Personal Information
When you visit our site, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases.
Information We Collect
- Personal details such as name, email address, phone number, billing and shipping address
- Order information including products purchased, payment method, and transaction history
- Device information such as browser type, IP address, time zone, and cookies
- Customer support communications when you contact us
How We Use Your Personal Information
We use your personal information to"
- Process and fulfill orders
- Communicate with you about your purchase or events
- Provide customer support
- Improve our website and shopping experience
- Send marketing emails or updates (only if you opt in)
- Prevent fraud and ensure security
Sharing Personal Information
We share your personal information with trust third parties only as necessary to operate our business, including:
- Shopify, which powers our online store
- Payment processors to complete transactions
- Shipping providers to deliver orders
Behavioral Advertising
We may use your information to provide personalized ads or marketing communications we believe may interest you.
You can opt out of targeted advertising through:
- Your browser settings
- Email unsubscribe links
- Third-party ad settings
Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic, and remember preferences. You can control cookies through your browser setting at any time.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these right, please contact us using the information below.
Data Retention
We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and maintain business records.
Security
We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: hello@thevelvetrosebookshop.com
Website: www.thevelvetrosebookshop.com